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Looking for Quick Info or Planning Your Stay?

Skip the wait and reserve online 24/7!  Everything you need to know about our newly-remodeled rooms, local adventures, and property amenities can be found with the click of a mouse.

Have a general question or need stay details?  Check our   FAQ Section Below for instant answers, or send us a quick email at highlinersuiteshotelak@gmail.com.

Need Assistance with an Existing Reservation?

For specific reservation updates, such as date modifications or special arrival arrangements, including early check-in or late check-out,  our local guest services team is happy to assist you over the phone during standard office hours.

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Email

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Phone

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Office

441 East 15th Avenue, Anchorage, Alaska 99501, United States

FREQUENTLY ASKED QUESTIONS

  • What time is check-in?

    Check-in begins at 4:00 PM. Our front desk is staffed 24 hours a day, so late arrivals are always welcome.

  • What time is check-out?

    Check-out is at 11:00 AM.

  • What is your cancellation policy?

    We require cancellations to be made at least 48 hours prior to your scheduled check-in time for

    standard bookings.

  • What if I booked a non-refundable rate?

    Reservations booked under a non-refundable option cannot be cancelled or modified, and payments are completely non-refundable.

  • What is the minimum age requirement to book a room?

    Guests must be at least 21 years old to reserve a room and check in to the hotel.

  • What are your front desk hours?

    Our front desk is open 24 hours a day, 7 days a week, to assist you with arrival, departure, or any needs during your stay.

  • How far are you from Ted Stevens Anchorage International Airport?

    We are a convenient 10-to-15-minute drive from the airport.

  • Do you offer an airport shuttle service?

    We do not offer a shuttle service. We recommend using ride-sharing apps (Uber/Lyft) or local

    taxi services.

  • Is parking available on-site?

    Yes. We offer free on-site parking, with one designated parking spot guaranteed per reservation.

  • What if I have more than one vehicle?

    Additional public street parking is available directly around the property.

  • Is the hotel handicap accessible?

    No. Our 34-room property does not have an elevator and is not handicap accessible for individuals with mobility challenges.

  • What is your pet policy?

    We are a dogs-only property. Other types of pets are not permitted.

  • Is there a pet fee?

    Yes, there is a $75 pet fee per stay for guests traveling with dogs.

  • What is your smoking policy?

    Highliner Suites is a strictly non-smoking property. However, we do provide a designated outdoor smoking area for our guests.

  • Do you offer a continental breakfast?

    We do not serve a full continental breakfast, however, as a courtesy to our guests, we do offer fruit and light pastries as well as coffee.

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